Japanese convenience stores will use VR-controlled robots to stack shelves


By Luke Dormehl

Whether it’s offices, restaurants, or retail stores, every business is trying to figure out the best way to get back to “business as usual” now that the first wave of coronavirus around the world is starting to subside. In Japan, the FamilyMart chain of convenience stores is trying an approach that’s a little bit different: By replacing some in-store assistants with robots to stack shelves.

The social distancing robots are made by the Japanese robotics company Telexistence. According to the company’s website, its humanoid Model H robots boast haptic sensors, stereo cameras, and binaural microphones, alongside a design that looks like a cross between the classic “little green men” alien and a Doctor Who Cyberman with a wheeled lower half for easier mobility. The robots were first unveiled in 2018.

This isn’t just another example of robots being used to replace a human workforce, however. Telexistence’s robots are teleoperated by humans who control them via virtual reality headset and haptic gloves. This enables the robot to carry out tasks more effectively, while also having the added benefit that the same store employees who were previously stacking shelves in person will be able to be the ones operating the robots. They will reportedly be working at VR terminals at a separate location.

“Telexistence is a concept of using a remote robot as his or her extended being, to release humans from space-time constraints,” the company’s website notes. “It was first proposed by Dr. Susumu Tachi, Professor Emeritus Professor of the University of Tokyo in 1980. It is an evolutionary form of…robot system where the operator receives sensor information from the remotely located robot and controls the robot to conduct remote tasks.”

This isn’t the first innovative telepresence project we’ve covered from Japan. A couple of years ago, Digital Trends wrote about a restaurant staffed by robots controlled by people with disabilities ranging from spinal cord injuries to ALS. The purpose of the project was to help give independence to individuals who otherwise might not have the chance to carry out work like this, including interacting directly with clientele.

With the emergence of COVID-19, the goal of this FamilyMart initiative is obviously a bit different — being focused more on socially distancing people than connecting them — but it’s nonetheless an impressive look at one possible application for telepresence robots. According to Time Out Tokyo, the robots are being put through their paces in select FamilyMart locations in Tokyo this summer. The aim is to have them installed in 20 stores by 2022.

Dormehl, Luke. “Japanese Convenience Stores Test Robot Shelf-Stackers.” Digital Trends, Digital Trends, 16 July 2020.



This article perfectly describes a situation where robots can take on jobs to prevent the spread of COVID-19 while maintaining jobs for people. Japanese convenience stores will be using VR-controlled robots to stack the shelves of grocery stores. This would be a expensive initiative because a company would have to pay for the technology: robots and VR, and also workers to control them. But this may be the best solution to keep workers safe and out of the way, while stilling providing jobs. I hope that regular people can be trained to use this VR technology, thus giving them new skills rather than solely opening this position to people who already are familiar with VR technology. A lot of essential workers are low income and should be able to keep their jobs while learning a new skill. This is my main concern with this technology, but besides that I think this is an innovative solution that is applicable to my research.


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