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    Sharon Longdong

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    Primary Research: Interviews with Nordstrom Managers

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    Primary Research: Service Rally at Nordstrom

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    Op-Ed: Looking at Customer Service from a Different Perspective

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    Design Conjecture: HEX

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    Design Conjecture: Financial Art-Visor

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    Design Conjecture: Finance Flow-r Plan

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    Design Conjecture: HuntHelp Headset

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    Customer Service from the Eyes of Customer Service Employees: Survey Results

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    Customer Pain Points: How to identify concerns and tips to address...

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    The Good, The Bad, and the Ugly of Self-Service

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