Introducing the HuntHelp Headset, get the help you need from Huntington wherever and whenever you want with this specialized Huntington Virtual Reality Headset. Shifting our customer service to be entirely through virtual reality, we are available 24/7. You can choose to be transported back into a bank to get that in-person experience or you can get service from the comfort of your own home! You can also choose between receiving assistance from a human representative or artificial intelligence. With the want for more technological advancements from our customer base, we’ve merged the digital and in-person experience to please all!
From my Science & Tech section, VR entering the banking world, utilizing multiple customer service systems, and trying to find balance between in-branch and self-service customer service were the main inspirations for this concept. Despite the unique concept, it is so impractical. The convenience of having customer service whenever and wherever doesn’t outweigh the inconvenience of the learning curve and purchase of a Huntington-specfic VR headset. It also misses the point that customers go in-person to the bank so they don’t have to deal with all the technology and digital stuff. How do you get help about the VR set if the only way to contact about your problems is through the headset? The main takeaways from this concept are: customer service should be provided through multiple different channels so people have choices that fit their needs, and part of providing good customer service is the quickness and efficiency of the service.
