DESIS Talk Series


Hayes Hall, room 120

Dr Caroline Gagnon
Associate Professor
School of Design, Université Laval

Challenges and issues in designing for public services

The transformative power of design has seen a rise in demand in the sphere of public action in recent years. Design’s creative and collaborative approaches can bring original and integrated solutions that improve public sector services. As such, design has been hailed as a generative approach that could help re-focus public sector projects on the citizen, while organizing, scheduling, and producing solutions that align with the individuals’ and organizations’ desire for change. Given the enthusiasm surrounding these methods, this presentation reflects on the challenges faced by the designer in orienting, influencing, and pivoting public policies in favour of the common good.