{"id":19838,"date":"2024-09-22T19:43:26","date_gmt":"2024-09-22T23:43:26","guid":{"rendered":"https:\/\/desis.osu.edu\/seniorthesis\/?p=19838"},"modified":"2024-09-22T19:47:26","modified_gmt":"2024-09-22T23:47:26","slug":"design-conjecture-hex","status":"publish","type":"post","link":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/2024\/09\/22\/design-conjecture-hex\/","title":{"rendered":"Design Conjecture: HEX"},"content":{"rendered":"\n<p>Presenting the HEX, short for Huntington Experience, a kiosk where all Huntington customers can get the customer service they need! Swipe your card for access inside and the kiosk immediately has all your information for a smooth experience. Self-directed service is made easy by just tapping the screen to get through or speak with a human customer service representative who will share their screen with you to walk you through whatever issues. If you don\u2019t need or don\u2019t have a full bank near you, HEX is best for quick service.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\" \/>\n\n\n\n<p>My <a href=\"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/sharon-longdong\/\" data-type=\"page\" data-id=\"17259\">Focus<\/a> section explores the different forms of customer service, customer pain points, and the idea that customer service is provided through more than a help desk. This concept allows the customer to choose between a live talk or using the pre-automated options to assist themselves, combining both types of customer service I researched. With part of my focus being balancing business needs and customer needs, this conjecture attempts that but it&#8217;s definitely not perfect. It only serves one customer at a time and since the kiosk is enclosed, customers aren&#8217;t aware if others are waiting for a turn. Also, figuring out proper locations for the kiosks that would help the business would be difficult since it only helps Huntington customers. The main takeaways I got from this conjecture are I need try for a proper balance between business and customer needs, as well as looking into how to both provide personalized service and helping as many customers as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Presenting the HEX, short for Huntington Experience, a kiosk where all Huntington customers can get the customer service they need! Swipe your card for access inside and the kiosk immediately has all your information for a smooth experience. Self-directed service is made easy by just tapping the screen to get through or speak with a [&hellip;]<\/p>\n","protected":false},"author":129,"featured_media":21497,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,33],"tags":[],"class_list":{"0":"post-19838","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"category-focus-featured"},"_links":{"self":[{"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/posts\/19838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/users\/129"}],"replies":[{"embeddable":true,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/comments?post=19838"}],"version-history":[{"count":15,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/posts\/19838\/revisions"}],"predecessor-version":[{"id":21675,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/posts\/19838\/revisions\/21675"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/media\/21497"}],"wp:attachment":[{"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/media?parent=19838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/categories?post=19838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/desis.osu.edu\/seniorthesis\/index.php\/wp-json\/wp\/v2\/tags?post=19838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}